Frappe Technologies

Americas

Range Mart
How Range Mart automated every fulfilment, payment & collection workflow on ERPNext

About

Range Mart

Range Mart is a US-based speciality distributor serving the golf industry, supplying golf courses, driving ranges, and professional golfers with premium equipment, accessories, and range supplies.

Apps implemented

ERPNext

Industry

E-commerce

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Range Mart, scaled its business on manual processes that created compounding risk across fulfilment, finance, and vendor management.


Website & Order Management

  • Website orders required manual re-entry, causing inventory discrepancies, delayed acknowledgements, and double-entry errors
  • Payments processed outside any central system, requiring manual reconciliation, raising misallocation risk and delaying reporting

Shipping & Fulfilment

  • UPS shipments created outside any central platform; recipient details rekeyed manually for every shipment, causing delays and errors
  • No centralized tracking, no real-time visibility, no per-order freight cost analysis
  • Shopify and shipping fully disconnected, orders re-entered manually into ShipStation
  • Tracking numbers and freight costs copied manually into Delivery Notes and Sales Orders, routinely missed or delayed

Dropship & Vendor Management

  • Coordinated via spreadsheets and informal communication, no automated POs, no audit trail, no timeline tracking
  • No visibility into dropship status, manual vendor follow-up needed for every enquiry

Subcontracting

  • No formal workflow; material movements, quantities, and timelines untracked
  • Costs not captured; no quality validation before returned goods entered inventory

Accounts Payable

  • Cheques prepared and hand-transcribed manually, prone to errors, void-and-reissue cycles, and payment delays
  • No visibility once mailed; no remittance details attached, forcing supplier calls

Accounts Receivable

  • No systematic trigger on overdue invoices; letters drafted, printed, and mailed manually
  • No correspondence log, escalation schedule, or proof of delivery, slow, inconsistent recovery, weak in disputes


Benefits

In partnership with Akhilam Consulting LLP, Range Mart implemented a comprehensive ERPNext transformation across six capability areas, converting every manual workflow into a system-driven, automated control.

  • A real-time website–ERP integration was configured so that every Sales Order and payment placed on the Range Mart website is automatically pushed into ERPNext at the moment of checkout.
  • Inventory levels are simultaneously pushed back to the website, ensuring the storefront always reflects ERP actuals.
  • All financial reporting on orders, revenue, and receivables is generated directly from ERPNext, no manual extraction required.
  • UPS shipping was embedded directly within ERPNext's Sales Order and Delivery Note workflows.
  • Labels are generated, tracking numbers assigned, and freight costs captured without leaving the ERP. Tracking updates are automatically recorded against Sales Orders, giving operations and customer service real-time visibility without accessing any external platform.
  • A structured dropshipping workflow was configured in ERPNext so that qualifying Sales Orders automatically trigger vendor Purchase Orders.
  • A formal subcontracting lifecycle was configured in ERPNext governing material dispatch, processing, and goods receipt through system-driven workflows with a full audit trail.
  • The ShipStation integration created a fully automated, bidirectional fulfilment pipeline. When a Shopify order is placed, it auto-creates a Sales Order in ERPNext. ERPNext then automatically posts the shipment to ShipStation with all order details, recipient, items, weights, and service level.
  • The fulfilment team's role is reduced to a single confirmation click. Once the label is generated, ShipStation's webhook fires back to ERPNext, automatically recording the tracking number, label URL, and carrier cost against the Delivery Note and Sales Order. Customer service can view tracking status directly from ERPNext, no cross-platform lookup needed. The PostGrid supplier cheque integration fully automated the AP disbursement cycle.
  • On Purchase Invoice approval, ERPNext calls the PostGrid Print & Mail API, passing payee name, mailing address, amount, cheque date, and memo line directly from the invoice and Supplier master.
  • Every disbursement carries a complete, timestamped audit trail from invoice approval to delivery confirmation. The PostGrid receivables integration extended ERPNext's AR workflow to trigger personalised, physically mailed collection letters automatically on the day a Sales Invoice becomes overdue.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

Website & Order Management

  • Shopify/website orders auto-create in ERPNext, zero manual re-entry
  • Real-time inventory sync prevents overselling; site stock matches ERP actuals
  • All revenue, receivables, and order reporting run from ERPNext as single source of truth

Shipping & Fulfilment

  • Shopify → ERPNext → ShipStation flow auto-posts labels, tracking, and freight costs, no manual entry or staff handoffs
  • Per-order carrier cost enables freight margin analysis by customer, region, and product line
  • Delivery inquiries resolved directly in ERPNext, no cross-platform lookups

Dropship & Vendor Management

  • Dropship POs auto-generate the moment a qualifying Sales Order is placed
  • Vendor fulfilment timelines tracked in ERPNext, eliminating manual follow-up calls
  • Enables systematic supplier performance accountability for the first time

Subcontracting

  • Material dispatch/receipt reconciled automatically, with exceptions auto-flagged
  • Costs captured at transaction level; quality gate enforced before goods re-enter inventory
  • Full audit trail on quantities, timelines, and costs for every subcontract movement

Accounts Payable, PostGrid Cheque Automation

  • AP involvement reduced to approval only; PostGrid handles prep, printing, and mailing
  • Payee data pulled from verified ERPNext records, eliminating transcription errors
  • Remittance advice auto-enclosed, ending payment application disputes
  • Mail-piece ID and delivery date logged to each Payment Entry for real-time visibility
  • Per-cheque cost tracked, enabling AP cost analysis for the first time
  • Fully traceable disbursement trail: approval → mailing → delivery confirmation

Accounts Receivable, PostGrid Collection Letters

  • Collection letters trigger automatically from Day 1 of overdue status, with tiered escalation (Day 1 / 15 / 30), no manual drafting or mailing
  • DSO reduced via consistent, same-day outreach
  • Mail-piece ID and delivery confirmation logged to each Sales Invoice, supporting dispute resolution and legal escalation
  • AR capacity shifted from admin follow-up to high-value account management

Governance & Scalability

  • Every transaction across all six areas carries a timestamped audit trail in ERPNext
  • System-driven controls let Range Mart onboard new vendors, channels, or fulfilment partners without added manual overhead
What Akhilam has built for us isn't just a software integration and ERP Implementation. It's a completely different way of running the business. The moment a customer places an order on our website, it's in ERPNext. The moment that order ships, the tracking number is in ERPNext. The moment a vendor invoice is approved, a cheque is on its way to them without anyone on our team touching a piece of paper. And the moment one of our customers goes past due, they receive a professional collection letter — automatically — while our AR team focuses on the accounts that actually need their attention. We've been able to grow our order volume significantly without adding headcount in operations or AP. That's not something I expected to be able to say this quickly. The ROI was evident within the first quarter.
Michael W. Chandler

 · 

President

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

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